CLEAR-HP: Guidelines for consumers

The guidelines cover topics such as:

• Types of heat pumps
• Steps to prepare your home (e.g., energy assessment, heat pump size, insulation)
• Research tips and questions to ask installers
• Heat pump placement, noise level, and electrical panel readiness
• Available subsidies and financial options

BEUC developed the guidelines based on past experience, including a Mystery Shopping exercise that identified common consumer challenges. Partners were invited to review and adapt the document for national contexts, ensuring it includes the latest financial information as schemes frequently change.