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More and more consumers order products through online marketplaces, most of which are shipped directly to them from outside the EU. While online shopping is convenient, increases choice and can financially be attractive, it also comes with new risks for consumers. Even though consumers have undisputed rights to safety and consumer protection, research and testing shows that many of these products are unsafe and are illegally sold to EU consumers. Consumers therefore unfortunately do not have the same level of safety when purchasing online as they do when buying in traditional brick and mortar stores. Moreover, a range of other consumer rights is regularly being violated, such as the right to return products and to benefit from legal guarantees when things go wrong.
Position papers
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BEUC position on removing essential product information online. Electronic Product Information (EPi).
Press releases
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Today the European Commission adopted the “Consumer Agenda”, its consumer policy strategy for the next five years. It lays down the Commission’s consumer policy objectives and will serve as guidance to include consumer interests in all policy areas. Focus areas are the green and digital transition as well as the post-COVID economic recovery.
Position papers
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BEUC and ANEC views for a modern regulatory framework on product safety.
Press releases
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The EU has announced concrete steps to better protect consumers against harmful chemicals − to which they are exposed night and day from multiple sources. That is the gist of the long-awaited Chemicals Strategy for Sustainability, published today by the EU Commission. The European Consumer Organisation BEUC, who has long been calling on the EU to tighten its grip on chemicals, judges the blueprint promising and urges the Commission to now follow through. The EU last updated its strategy for chemicals policy in 2001.
Press releases
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In 2019, more than 2,000 notifications of non-food products were made to the EU’s rapid alert system (Safety Gate) as failing safety requirements. Each notification may represent thousands of faulty products. Toys, motor vehicles and electrical appliances were the product groups with most notifications. The figure could well be an undercount, as many dangerous products are possibly not identified.