Contract rules for online purchases of digital content and tangible goods

Although consumers increasingly take part in the digital market, there are still significant obstacles and legal uncertainties related to consumer contract law.

This is particularly the case when consumers buy digital content products, such as music, apps, software, e-books or films. In most Member States, consumer protection laws are inadequate for dealing with the particularities of digital products. The problem of the lack of an enforceable legal framework for those types of products undermines trust in the EU digital market, a challenge that must be tackled at EU level.