Digital products - How to include them in the proposal for a Consumer Rights Directive

The European Consumer Organisation (BEUC) regrets that the European Commission in the proposal for a Consumer Rights Directive refrained from addressing the challenges of new technologies and market innovations that increasingly affect the daily lives of consumers.

In order to ensure that consumer legislation becomes future proof and responds to consumers’ needs and expectations when buying digital products, BEUC would propose the following:

• amend the definition of goods
• amend the rules of contract conformity
• remedy the lack of conformity
• enhance pre-contractual information requirements
• ensure terms and conditions' fairness