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Towards European Digital Fairness - Response paper for the REFIT consultation

Published on 21.02.2023

About this publication

Three decades after the deployment of the World Wide Web, digital technologies have become near-omnipresent in consumers’ lives. Although the digital world has brought about many benefits, it has also put consumers in a position of increased weakness. Digital companies control what we see and the choices we are given. They influence our experiences and decisions in ways that are far too complex to be understood by the average consumer. This complexity and increased business power requires a new approach to consumer protection, to strengthen consumer rights and redefine what fairness means in the new digital reality.

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