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The EU Commission has published today its e-commerce Communication to tackle the many problems consumers face when shopping online. BEUC, the European Consumer Organisation, welcomes the plan and calls for swift action to enforce rigorously existing laws around chemicals, online platforms and product safety and to wrap up important legislation.
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As negotiations on the reform of passenger rights move full steam ahead, BEUC warns that this legislative train is dangerously off track. The Hungarian EU Presidency plans to reach a General Agreement within a few weeks, but the current proposals fall short of adequately protecting consumers. We urge Member States to make decisive changes to ensure consumers can confidently exercise their rights.
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Today, BEUC and 22 member organisations* from 17 countries submitted a complaint to EU authorities on the unfair practices of leading video game companies, behind games such as Fortnite, EA Sports FC 24, Minecraft and Clash of Clans. Our analysis concludes that traders breach EU consumer protection laws. We call on authorities to ensure that traders play by the rules and provide consumers with safe gaming environments.
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BEUC, representing the interests of consumers in 31 European countries, regrets the lack of clarity around the remedies that have led to the European Commission conditionally approving Lufthansa’s acquisition of joint control of ITA Airways.
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Pauline Constant
Director, Communications

Andrew Canning
Senior Communications Officer

Oriana Henry
Communications Officer

Sandrine Carpentier
Communications Officer