Key points on Passenger Package

Although consumers want to move around more sustainably, planning a multimodal or long-distance journey is still an obstacle course, due to difficulties in finding and booking tickets, poor information on connections or lack of passenger rights for those who use several transport modes or travel with different operators.

The European Commission’s Passenger Package can be the ticket to more sustainable travel.

Here, we analyse the proposal and make recommendations on what can be improved from a consumer perspective.