Press releases

Consumers will be granted new rights to help them make more sustainable choices following a deal struck yesterday by European legislators on the ‘Empowering Consumers for the Green Transition Directive’. The rules are a major step forward to contribute to Europe’s efforts towards a more circular economy.

Consumers are too often ill at ease, feel insufficiently protected in the digital world, and want greater protection and rights in certain areas, according to survey results published today on various aspects of the online environment.

A European Parliament Committee has today voted to ban surcharges on intra-EU communications (calls, text messages and data usage) which would for example bring down prices for consumers when they call another EU country from home.

Consumers will get much-needed extra protection when taking out credit (as of 2025), with the European Parliament giving its final stamp of approval to the Consumer Credit Directive today.