18 September 2020

Five years after Dieselgate scandal, Volkswagen still failing to compensate European consumers

A report from The European Consumer Organisation (BEUC) released five years after the Dieselgate scandal finds that VW is continuing its stalling tactics, exploiting legal loopholes and taking advantage of the uneven access to justice of European consumers. In short, the report confirms that VW is doing everything to avoid compensation payments to EU consumers – while paying out $9.5 billion in compensation to defrauded US car owners just months after the scandal broke. It also highlights that Europe’s legal systems lack the necessary tools to tackle mass claims.
02 April 2020
11 March 2020

EU makes bold pledge for resource-friendly consumer goods

Consumer products sold in Europe will become more environmentally friendly, in a bid to better use depleting natural resources. That is the path the European Commission is taking, as announced in its freshly published Circular Economy action plan. The European Consumer Organisation (BEUC) applauds the EU Commission’s bold step, which will help deliver greener products to consumers.

Our work areas

Consumers are increasingly willing to buy sustainable products, especially energy-efficient ones, in order to minimise their impact on the environment. All too often though, confusing information and a great variety of industry claims make this difficult. What makes it even more complicated is the lack of enough sustainable products in EU shops and that they are barely identifiable.

Our objectives

  • Improve the sustainability of products by reducing their impact on the environment
  • Give consumers the possibility to make informed and sustainable choices between different products using independent and verified labels (such as the Ecolabel). Unsustainable products to be taken off the market
  • Reduce the carbon footprint of transport in Europe while ensuring consumers benefit from improved information and cost reductions


Contact Card

The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs

Rue d'Arlon, 80 Bte 1 
B - 1040 Bruxelles

Tel: +32 2 743 15 93
E-mail: sustainability@beuc.eu

Team Leader Sustainabilitypicture
Team Leader Sustainability
Dimitri Vergne
EU Ecolabel Coordinatorpicture
EU Ecolabel Coordinator
Blanca Morales
Sustainable Transport Officerpicture
Sustainable Transport Officer
Robin Loos
Senior Communications Officerpicture
Senior Communications Officer
Pauline Constant
Communications Officerpicture
Communications Officer
Laurens Rutten
Carmen Martin