Reports
Available in
English
Over the past couple of decades, Big Tech companies have increasingly limited competition in digital markets at the expense of consumers, restricting choice and access to innovation. The Digital Markets Act (DMA) is an attempt to make digital markets fairer and more open to challenger companies.
Is the Digital Markets Act effective? In July 2025, the European Commission opened a consultation to gather feedback on the impact and effectiveness of the Digital Markets Act (DMA) and its ability to face emerging challenges such as new technologies. Our review shared with the Commission and summarized in our new report offers a snapshot of how the Digital Markets Act (DMA) is performing eighteen months in.
So, what are the benefits of the DMA for consumers? Our new report shows the first concrete benefits the DMA has delivered for consumers eighteen months into its application, which include:
1) A choice screen to select your preferred default browser on iOS devices.
2) Choice over the app you want to use by default on iOS devices across a wide variety of categories.
3) The ability to make contactless payments on iPhones without going through Apple Pay.
4) The ability to create a Google account without requiring a Gmail account.
The report also outlines the ongoing areas of suspected non-compliance under the DMA by gatekeepers that the European Commission must tackle, how BEUC is pushing for effective compliance by the gatekeepers, and an assessment of how to take the DMA's enforcement to the next level and boost the benefits for consumers.
Is the Digital Markets Act effective? In July 2025, the European Commission opened a consultation to gather feedback on the impact and effectiveness of the Digital Markets Act (DMA) and its ability to face emerging challenges such as new technologies. Our review shared with the Commission and summarized in our new report offers a snapshot of how the Digital Markets Act (DMA) is performing eighteen months in.
So, what are the benefits of the DMA for consumers? Our new report shows the first concrete benefits the DMA has delivered for consumers eighteen months into its application, which include:
1) A choice screen to select your preferred default browser on iOS devices.
2) Choice over the app you want to use by default on iOS devices across a wide variety of categories.
3) The ability to make contactless payments on iPhones without going through Apple Pay.
4) The ability to create a Google account without requiring a Gmail account.
The report also outlines the ongoing areas of suspected non-compliance under the DMA by gatekeepers that the European Commission must tackle, how BEUC is pushing for effective compliance by the gatekeepers, and an assessment of how to take the DMA's enforcement to the next level and boost the benefits for consumers.
Reports
Available in
English
How greenwashing, poor-quality products and bad advice are stopping consumers from investing sustainably.
Findings from an 11-country consumer survey on sustainable finance.
Findings from an 11-country consumer survey on sustainable finance.
Reports
Available in
English
People care about the impact of what they buy. But how easy is it to find sustainable products across Europe? We ran a mystery shopping exercise in 13 countries to find out.
Reports
Available in
English
The digital euro, if issued by the European Central Bank (ECB), would offer a public digital payment method for the euro area, alongside physical cash. As EU policymakers and the ECB continue developing its design, this survey aims to inform about consumer preferences related to digital payments across Europe.
To ensure the digital euro is successful, it has to be an attractive new payment option, that addresses consumers’ preferences and concerns when paying digitally. Existing studies, such as the ECB’s Study on the Payment Attitudes of Consumers in the Euro area, already identify key factors that would persuade consumers to try new payment solutions: higher security standards, ease of use, lower cost, more privacy, and speed.
This new survey (of 10,000 consumers in 10 eurozone countries) directly asks consumers what they expect from the digital euro and how they see the future of digital payments.
To ensure the digital euro is successful, it has to be an attractive new payment option, that addresses consumers’ preferences and concerns when paying digitally. Existing studies, such as the ECB’s Study on the Payment Attitudes of Consumers in the Euro area, already identify key factors that would persuade consumers to try new payment solutions: higher security standards, ease of use, lower cost, more privacy, and speed.
This new survey (of 10,000 consumers in 10 eurozone countries) directly asks consumers what they expect from the digital euro and how they see the future of digital payments.