03 April 2019
In the coming years, the EU expects a big take-up of the kinds of contracts where the consumer has their electricity consumption increased or decreased according to the time of day to benefit from lower prices. There are companies that already offer these kinds of services, but because of their novelty, we wanted to know how consumer-friendly their offers are.
20 February 2019
A European Parliament that improves consumers’ lives has a strong hand of cards to build a better relationship with people across the EU. Mindful of digitalisation, the climate crisis and globalisation, BEUC’s new European Parliament elections manifesto urges future co-legislators to respond to the EU’s challenges through consumer policy.
19 December 2018
EU legislators have agreed to new electricity market rules which will apply for the coming decade and beyond.
Our work areas
Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.
Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.
‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.
If you want to discover how EU laws protect consumers in this area, don’t miss the Consumer Champion Energy e-learning course.
- Ensure energy is affordable and available to all consumers
- Enable consumers to easily choose between various energy suppliers and switch to the best deal
- Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers