14 June 2018

More rights for households who produce renewable electricity

Negotiators representing the three EU institutions last night hammered out a deal on renewable energy policy out to 2030. The deal means households producing electricity using solar panels can no longer be barred from selling their electricity to the grid and must at least get the market price for it.
21 February 2018

A brighter future beckons for consumers in energy

A European Parliament committee has today voted to give consumers greater rights in tomorrow’s energy market. The energy (ITRE) committee was voting on Commission proposals to reform the electricity market out to 2030.
14 February 2018

Our work areas

Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.

Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.

‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.

If you want to discover how EU laws protect consumers in this area, don’t miss the Consumer Champion Energy e-learning course.

Our objectives

  • Ensure energy is affordable and available to all consumers
  • Enable consumers to easily choose between various energy suppliers and switch to the best deal
  • Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers

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The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs

Rue d'Arlon, 80 Bte 1 
B - 1040 Bruxelles

Tel: +32 2 743 15 98
E-mail: energy@beuc.eu

Senior Economic Officerpicture
Senior Economic Officer
Monika De Volder
Energy Policy Officerpicture
Energy Policy Officer
Mercè Almuni
Energy Policy Assistantpicture
Energy Policy Assistant
Andrea Di Masi
Communications Officerpicture
Communications Officer
Sébastien Pant
Secretarypicture
Secretary
Rosa Santa Barbara