22 February 2021
30 October 2020
14 October 2020
Consumers to benefit from greener, healthier and more affordable housing plus drive to tackle energy poverty in Renovation Wave
The European Commission announced its Renovation Wave strategy today to rapidly increase the rate of renovation and energy efficiency of Europe’s buildings. Part of the Green Deal and the EU’s recovery efforts, it is a triple win: for consumers, for the environment and for the EU economy.
Our work areas
Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.
Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.
‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.
- Ensure energy is affordable and available to all consumers
- Enable consumers to easily choose between various energy suppliers and switch to the best deal
- Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers