Alternative Dispute Resolution
Alternative Dispute Resolution (ADR) mechanisms, leading to the settlement of disputes by the intervention of independent third parties, can be an inexpensive and effective solution to individual consumer disputes. As such, ADR is an important tool for consumer redress and its use should be promoted. However, it has to comply with high standards and quality criteria, especially with regards to independence and transparency.
In addition, the EU online dispute resolution platform (ODR) allows consumers and traders to resolve their disputes through an ADR body online.