Energy

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Reports
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The days of gas as a home-heating solution will eventually come to an end, as consumers move to cleaner options like heat pumps.

This will mean the gas network will become increasingly unused with the remaining consumers connected to it having to pay for it. Without public support, this will mean significant costs for consumers, according to a new report from BEUC, The European Consumer Organisation.

The rising costs of maintaining the gas network will also disproportionately impact those least able to switch to cleaner heating options (for example, vulnerable consumers or tenants).
Press releases
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The European Commission today published its Accelerate EU plan, a much-needed set of measures to help consumers through the current fossil fuel crisis and beyond.

Under the plans, the Commission will legislate to reduce electricity taxes and network charges for all consumers. This would have a tangible impact on consumers’ energy bills: lowering taxes alone could lead to bill reductions of around 14%. Assistance will also be given to EU governments on how to provide targeted support to consumers who need it and promote social leasing schemes for electric cars.
Position papers
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Improving energy efficiency is essential for consumers to lower their energy bills. Progress has been made, but it remains slow, with too few homes renovated and cleaner heating solutions still out of reach for many consumers. What is needed is clear, tailor-made guidance, adequate financial help, and stronger protection and support, in particular for the most vulnerable households.
Position papers
- PDF Document - 457 KB

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The war in the Middle East has triggered another energy shock, with consumers having to pay the price (yet) again.

Since the 2022 energy crisis, the EU has sought to strengthen the resilience of its energy markets, notably by reinforcing consumer protections and diversifying its fossil fuel supply sources.

Despite these efforts, the EU remains highly exposed to external geopolitical shocks and is not yet fully prepared to absorb a crisis of this magnitude.

As prices for consumer goods continue to rise (and are expected to increase further still), BEUC has identified measures that policymakers, regulators and traders should implement in both the short and long term.

In this paper, BEUC, the European Consumer Organisation, has identified measures that policy makers, regulators and traders need to implement, both in the short and long term, to alleviate the financial burden of consumers during this crisis but also to better protect them against future fossil fuel price shocks.
Position papers
- PDF Document - 610.26 KB

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EU energy and climate legislation sets the pace for decarbonising our economy. Some of these laws contain EU targets. The governance law helps Member States deliver these targets and defines reporting obligations. This should result in consumers benefitting from lower bills, a better quality of life, and a future for our planet. Practically this means more renewable energy, less imports of volatile fossil fuels, continuous efforts to use energy more efficiently, the availability of sustainable products that can be recognised via clear labels, a variety of green mobility choices, and a future where healthy and sustainable foods are accessible and affordable.
Press releases
- PDF Document - 90.54 KB

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The European Commission published today some much-needed measures to help keep energy bills affordable in its Citizens Energy Package, which aims to help EU countries implement existing energy legislation. The move comes just as Europe is potentially looking at another energy price crisis caused by fossil fuel dependence, as in 2022.
Reports
- PDF Document - 1.96 MB

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The CLEAR-HP project helped to accompany consumers across Europe throughout the whole purchasing journey of switching from a fossil fuel boiler to a heat pump. The project aimed to raise consumer awareness, build confidence in heat pump technology, and ultimately enhance both the energy efficiency and comfort of people’s homes.

At its core, national consumer organisations in seven European countries (Belgium, Bulgaria, Italy, Slovenia, Slovakia, Spain and Portugal) organised collective purchase campaigns for independently-tested heat pumps. Participants benefited from advantageous purchase and installation packages that included consumer support and workshops throughout the process.
Reports
- PDF Document - 3.06 MB

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This BEUC report takes stock of Europe’s energy markets and sets out key areas for improvement from a consumer perspective, from heat pumps to energy bills and everything in between. This paper details BEUC’s energy policy priorities for consumers into the 2030s, mapping out what is currently working well and what still needs to be improved. BEUC's recommendations relate to important EU initiatives such as the Affordable Energy Action Plan, Affordable Housing Plan and the broader 2030 Consumer Agenda.

Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.

Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.

‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.

  • Ensure energy is affordable and available to all consumers

  • Enable consumers to easily choose between various energy suppliers and switch to the best deal

  • Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers