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European legislators have reached an underwhelming deal on the Energy Performance of Buildings Directive (EPBD) which will not make it substantially...

Consumers will get much-needed new protections from their gas suppliers after European lawmakers struck a deal today on the EU’s ‘Gas Market Package’.

Consumers are increasingly looking to heat pumps to reduce their energy bills and their emissions. But making the switch from fossil fuels to green...

As part of meeting its climate objectives, Europe has committed to a ‘Renovation Wave,’ a massive undertaking to render Europe’s ageing building stock...

Consumers would get extra protections from their energy suppliers, according to new proposals the European Commission published today to revamp the...

Despite many attempts for improvement, the energy market is still a sector of great concern to European consumers as it has many failures: there is concern over complex tariffs, rising prices, poor service or mis-selling, the difficulty of switching and confusion over what consumers can do to lower their bills, including how to be energy efficient.

Access to affordable energy is a real worry for consumers, particularly for vulnerable groups such as those with a low income. Despite the opening of the markets, competition remains limited, restricting consumer choice and driving up prices. Unfair commercial practices such as aggressive doorstep-selling are another source of consumer frustration in the energy market.

‘Smart technologies’ such as smart meters are heralded as the future and they are claimed to offer benefits to consumers. Yet they raise numerous questions about their true potential to deliver real benefits to consumers, as well as risks related to privacy and cost increases.

  • Ensure energy is affordable and available to all consumers
  • Enable consumers to easily choose between various energy suppliers and switch to the best deal
  • Ensure that smart energy systems and other new developments are affordable and designed to benefit consumers