Latest News

Meta is currently rolling out changes to its service in the EU which require Facebook and Instagram users to either consent to the processing of their...

Today, BEUC and member organisations from 13 countries have reported to EU authorities misleading commercial claims about the recyclability of their...

Today, the European Commission published a proposal to modernise the rules on consumer Alternative Dispute Resolution (ADR). Consumer ADR gives...

Consumer groups across Europe are calling on European consumer authorities to open an EU-wide investigation into AdBlue, in what is likely to be an...

A landmark piece of legislation - the EU’s Representative Actions Directive - allowing consumers to go to court as a group when they have suffered the...

- PDF Document - 218.02 KB

Available in English
Today, BEUC and member organisations from 13 countries have reported to EU authorities misleading commercial claims about the recyclability of their products by major drinking water bottle traders, such as Coca-Cola, Danone and Nestlé Waters/Nestlé. According to our analysis, such claims do not comply with the EU rules on unfair commercial practices. This report was carried out together with ClientEarth and ECOS - Environmental Coalition on Standards.

Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy