28 September 2021

Six years after Dieselgate scandal broke, consumer authorities finally jointly call on VW to compensate consumers

According to a statement today from the Consumer Protection Cooperation Network (CPC) authorities, Volkswagen has been asked to offer “appropriate solutions” to consumers who are currently in court against the car manufacturer and to end legal proceedings.
12 July 2021

Consumer groups file complaint against WhatsApp for unfairly pressuring users to accept its new policies

BEUC – The European Consumer Organisation, together with eight of its members,1 today filed a complaint (with the European Commission and the European network of consumer authorities) against WhatsApp for multiple breaches of EU consumer rights.2 For several months now, WhatsApp has been unduly pressuring its users to accept its new terms of use and privacy policy. Yet these terms are neither transparent nor comprehensible for users.
27 January 2021

BEUC launches Europe-wide complaint against Nintendo for premature obsolescence

Following nearly 25,000 complaints from European consumers, BEUC and its members have submitted a complaint about Nintendo to the European Commission and national consumer protection authorities for systematic problems with the functionality of the Nintendo Switch console.

Our work areas

Besides our efforts to improve laws, their enforcement and providing redress when they are breached are also focal points of our work. National enforcement authorities need adequate powers to investigate and stop infringements, while they should cooperate among themselves and with consumer associations to ensure coherent enforcement of consumer rights throughout the EU.

If consumers are harmed, various redress tools, including independent Alternative Dispute Resolution (ADR) and effective Collective Redress procedures, should be available for consumers to obtain the compensation to which they are entitled. Our work has recently expanded to cover EU competition policy where the EU can take action against monopolies in the market which harm consumer choice

Our objectives

  • Collective Redress procedures have to be available and efficient in all Member States
  • Consumers being able to rely on independent ADR bodies, available in all sectors with common adherence of business
  • Enforcement stepped up throughout the EU
  • Encouraging the EU to continue to be a strong player in competition policy



Contact Card

The European Consumer Organisation
Europäischer Verbraucherverband
Bureau Européen des Unions de Consommateurs

Rue d'Arlon, 80 Bte 1 
B - 1040 Bruxelles

Tel: +32 2 743 15 90
E-mail: consumer-redress@beuc.eu

Senior Legal Officerpicture
Senior Legal Officer
Augusta Maciulevičiūtė
Senior Legal Officerpicture
Senior Legal Officer
Alexandre Biard
Senior Communications Officerpicture
Senior Communications Officer
Andrew Canning
Rosa Santa Barbara