In its complaint against Temu, BEUC is calling on the European Commission and the competent authorities to take the following actions: 

• Ensure that Temu fully respects all its obligations under EU law.
• Transfer the complaints against Temu from the national Digital Services Coordinators to the Irish authority, as its EU office is located in Ireland.
• Require the Irish authority to act swiftly to bring the platform into compliance with the Digital Services Act, as consumers cannot afford lengthy enforcement procedures.
• Ensure that, if the European Commission designates Temu as a very large online platform (VLOP), it promptly enforces the Digital Services Act and requires compliance with VLOP specific obligations, including risk assessment and mitigation.

PRESS RELEASE | Temu sanctioned for not checking the risks it poses to European consumers, 28 May 2026

PRESS RELEASE | Gaping holes in safety of products sold on Temu, February 2025

REPORT | Under the Microscope: Tests of Temu Products by Consumer Groups, February 2025

PRESS RELEASE | Surging online marketplace Temu flouting new EU law meant to keep consumers safe, May 2024

COMPLAINT | Taming Temu: Why the fast-growing online marketplace fails to comply with the EU Digital Services Act + Annex, May 2024

LETTER | May 2024

EU Tests Limits of Platform ‘Risk Assessments’ with €200 Million Temu Fine
Tech Policy Press (28 May 2026)
“Evidence from consumer groups has shown the presence of unsafe and illegal products on the platform in various categories, including chargers and children’s toys,” Alexandre Biard, Manager of Enforcement at BEUC, told Tech Policy Press. “But our research also found risks to consumers due to the use of harmful substances or low-quality materials among jewelry, shoes, clothes, food contact materials, cosmetics and more.”

EU-Verbraucherschützer legen Beschwerde gegen Temu ein
Der Spiegel (16 May 2024)
“Temu often leaves consumers in the dark about who they are buying the products from," Monique Goyens added. “This makes it impossible to understand whether a product complies with EU safety regulations…”

Temu accusée de manipulation par des consommateurs
Le Monde (16 May 2024)
« Des associations de consommateurs européennes ont porté plainte contre la plate-forme de commerce en ligne chinoise, accusée de manipuler les internautes et de violer le règlement de l’UE sur les services numériques. »

Temu accused of ‘manipulative’ sales techniques and lack of transparency
Irish Times (16 May 2024)
“Products sold on marketplaces, whether online or offline, whether they are European, American or Chinese, must be safe and comply with European law if they sell to European consumers.”

«Αυτά είναι τα σκοτεινά μοτίβα της Temu»
Kathimerini (16 May 2024)
"… Manipulative practices, misleading consumers to spend more money, concealing traders' details and violating European legislation…”

EU questions Shein, Temu over consumer protection
France 24 (28 June 2024)
"… in May, Europe's BEUC umbrella consumer rights group filed a complaint against Temu with the European Commission, accusing the app of using "manipulative techniques"…

Temu asked by the EU Commission to clarify measures taken against illegal products
Euronews (11 October 2024)
"… BEUC welcomes the Commission's action today, policy officer Fernando Hortal Foronda said in a statement. "We believe Temu is failing consumers and is likely to be breaking the law…”

“Temu crea dipendenza negli utenti e vende prodotti illegali”, indaga l’Ue
La Stampa (31 October 2024)
…BEUC’s reaction was positive : “We welcome the decision…”

EU launches action against shopping website Temu over illegal products
The Guardian (31 October 2024)
…There are many problems consumer groups have identified with Temu, which include many dangerous or illegal products on sale or the frequent use of design techniques to trick consumers…