04 December 2019
‘Innovation’ has become a buzzword in Brussels. Defined as “the introduction of new ideas or methods”, innovation holds many promises for consumers. But it is a means, not an end, and it is not always beneficial. The BEUC view on innovation in the EU is detailed in a new paper titled ‘When innovation means progress’.
27 November 2019
One year after consumer groups filed a GDPR complaint against Google, consumers are still left without an answer
One year ago, on 27 November 2018, consumer groups from across the EU filed GDPR complaints against Google for its location-tracking practices. Research from the Norwegian consumer organisation Forbrukerrådet showed that Google deceived users into unwittingly handing over their location data to the company and left them in the dark about how this data was being used.
29 October 2019
The advisory group of the EU’s Agency for Cybersecurity, composed of stakeholders from industry and academia and including BEUC, published an opinion on “Consumers and IoT security”. It identifies the big lack of cybersecurity in consumer IoT as a significant issue to be addressed by an EU law setting minimum standards for security by default and by design.
Our work areas
The internet has come to be a central plank in so much of the commercial, personal and professional lives of European consumers. While this new environment grows ever bigger and more important, it must be remembered that consumers deserve as much protection online as they do off. The issue of privacy and how personal data is defined, processed and retained is at the forefront of EU work and we aim to ensure the regulatory update ensures a robust level of protection for consumers.
For consumers to reap the benefits of the Digital Era, access to telecom networks and services needs to be guaranteed. We work to ensure the accomplishment of a Telecoms Single Market which delivers on consumers’ expectations, fosters competition and safeguards their rights. We work to ensure that the openness and neutrality of the Internet is protected and that consumers enjoy fair and transparent contracts.
BEUC has worked a lot to keep roaming charges under control. Since June 2017 they are a thing of the past.
The internet allows almost infinite possibilities in terms of access to knowledge, culture, diversity of products and services. Despite its borderless character, consumers are confronted with access restrictions depending on their nationality or country. Our work is to ensure consumers have access to a vibrant market of consumer-friendly and affordable legal offers for music and audiovisual content across Europe.
- Ensure consumers enjoy a high level of personal data protection and that the new framework restores consumers’ control over their data
- Ensure the Telecoms Single Market delivers to consumers’ expectations of fair competition, better pricing and stronger consumers’ rights such as greater ease in switching provider if dissatisfied
- Restore and protect Net Neutrality at EU level, so that users can be assured the freedom to access the online content, services, applications, of their choice, using any device they want to without undue traffic management
- Put an end to ‘roaming costs’ for voice, SMS and data communication within the EU, while prompting competitively priced domestic telecommunication services
- A balanced and future proof copyright framework and foster the development of new legal offers for music and films online that would be accessible to consumers across Europe without restrictions according to their nationality and place of residence