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Passenger rights are a major achievement of the European Union, as they create common and harmonised rules guaranteeing strong rights for travellers. EU Passenger Rights covering all modes apply to more than 13 billion consumers every year . However, travel markets have evolved with the arrival of new actors such as online booking intermediaries. Recent times have highlighted shortcomings of current Passenger Rights regulations, most notably lax enforcement. The COVID-19 pandemic has also revealed legal gaps between traveller rights instruments, more specifically in the Passenger Rights Regulations and the Package Travel Directive , and the urgent need for reform. Lessons from the pandemic must be learnt to ensure that the EU better protects passengers and their rights and introduces greater fairness in the tourism value chain.
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The report published today by Enrico Letta from the Jacques Delors Institute is a welcome effort to remove barriers that prevent the Single Market from delivering its potential.
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Last night, the EU reached a deal on the right to repair proposal that will help consumers repair their goods more easily and use their products longer. BEUC welcomes the new rules which will put pressure on producers to make high quality and repairable products.
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Today, the EU reached an agreement to ensure broader protection for consumers if harmed by defective products. Consumers will finally be able to claim compensation with less difficulty. This update to the almost 40-year-old Product Liability Directive was urgently needed to adapt to the digital world around us.
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Today, the European Commission published the long-awaited Passenger Mobility Package which includes Passenger Rights initiatives and a proposal for a revised Package Travel Directive. These important files could secure more rights for passengers and holidaymakers when travelling and booking package travel. BEUC welcomes the intention to update EU passenger rights and ensure their enforcement. However, some of today’s proposals are not enough.