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Five years after Dieselgate scandal, Volkswagen still failing to compensate European consumers
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A report from The European Consumer Organisation (BEUC) released five years after the Dieselgate scandal finds that VW is continuing its stalling tactics, exploiting legal loopholes and taking advantage of the uneven access to justice of European consumers. In short, the report confirms that VW is doing everything to avoid compensation payments to EU consumers – while paying out $9.5 billion in compensation to defrauded US car owners just months after the scandal broke. It also highlights that Europe’s legal systems lack the necessary tools to tackle mass claims.
German highest civil court ruling underlines consumers must be compensated for Dieselgate scandal
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The owner of a Volkswagen car affected by the Dieselgate emissions scandal is due compensation, Germany’s highest civil court (Bundesgerichtshof) ruled today.
This landmark ruling from the Federal Court confirms the view of consumer groups that Volkswagen’s manipulation of car emissions has harmed consumers and that they are due compensation.
The European Green Deal: what consumers expect from it
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Today, the European Commission will present its European Green Deal – the EU’s plans to take action against climate change. The European Consumer Organisation (BEUC) strongly believes that policies to fight climate change must reflect the reality of consumers’ everyday lives as a starting point.

While technological developments to make transport greener are necessary, consumer behaviour and choices are critical to the success of these efforts. The problem is that many consumers are locked into a mobility system that depends on fossil fuels.

That is why the European Consumer Organisation (BEUC) advocates policies to ‘green’ the way we move. In the automotive sector, we advocate for affordable electric cars that are convenient to charge.

Not everyone has, wants, or can afford a car. Beyond the automotive sector, BEUC calls for improvements to Europe’s rail network – including easier ticketing and more services – connected to a high quality public transport offering. We also work to ensure that the aviation sector lives up to its sustainability promises as it looks to move towards Sustainable Aviation Fuels.

While a lot of attention goes to technological solutions, it is of course also crucial to promote cycling and walking – the greenest forms of transport.

  • Increase the supply of affordable electric vehicles to consumers via strong sectoral legislation (CO2 standards, Corporate Fleets, Alternative Fuels Infrastructure Regulation...)
  • Give consumers better information about new and used cars through an improved Car Label
  • Ease train journeys with simpler ticketing and booking processes and improved rail passenger rights thanks to ambitious legislation
  • Make sure consumers are aware of the environmental impact of flying and that the sector contributes fairly to mitigation policies
  • Ensure consumers remain in control of their data when driving or repairing their car